TERMS AND CONDITIONS
1. GENERAL
1.1 Lopjewelry.com is a website operated by LopJewelry, located at Ginnheimer Landstrasse 186, 60431 Frankfurt am Main, Germany.
1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or “you”) place an order via www.lopjewelry.com and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.
1.3 In order to make purchases on our web site, the customer must be at least 18 years old.
1.4 LopJewelry reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, LopJewelry will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.
1.5 The Website and all its content is owned by LopJewelry or its licensors. This means that everything on the website may not be copied or used without the prior written consent of LopJewelry.
1.6 If the customer has created an account on LopJewelry, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify LopJewelry without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.
2. ORDERS
2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and LopJewelry. LopJewelry recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.
2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.
2.3 The Customer can cancel their order up until it has been confirmed by LopJewelry. If the order is cancelled, LopJewelry will refund any payments the Customer or their pay- or credit card company has made with regard to the order. If the Customer want to cancel their order after the order is confirmed by LopJewelry, the Customer can send an email to lopjewelry@gmail.com as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return (as set forth in Section 5).
Read more about orders here.
3. PRICES AND PAYMENT
3.1 The prices on our Website apply to orders placed on the Website. All prices are shown including 19% VAT (for delivery within the EU). VAT is not included in countries outside the EU.
3.2 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.
4. SHIPPING AND DELIVERY
4.1 The Customer’s order usually leaves LopJewelry warehouse within three (3) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. LopJewelry reserves the right to possibly adjust the delivery time. Information on this should be sent to the customer for approval.
4.2 Delivery will be made no later than 30 working days after LopJewelry has confirmed the order in writing through the order confirmation.
4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.
4.4 Some of our packages can be delivered directly to the Customer’s mailbox, but normally the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.
4.5 If the package is not retrieved, LopJewelry has the right to charge the Customer a fee for freight and administrative costs.
4.6 LopJewelry is responsible for any damage that may occur during the shipment to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.
After that, the Customer must report the damage to our customer service, by sending an email to lopjewelry@gmail.com, with attached pictures, so that LopJewelry can help the customer with the complaint, in the best way possible. This also applies to any hidden damage. Visible damage should preferably be reported to us on the same day as delivery. Hidden damage should preferably be reported to us within five (5) working days of receipt. It is therefore important that the Customer unpack and inspect the products thoroughly as soon as possible after delivery.
Read more about Shipping & Delivery here.
5. RETURNS, WITHDRAWAL & EXCHANGE
5.1 When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying LopJewelry accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period).
5.2 If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when LopJewelry was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. If the product’s condition is altered in any way, additional costs may apply to the Customer. The Customer shall register their return via email to lopjewelry@gmail.com. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package. Customer should not attempt to make a return before contacting LopJewelry.
5.3 The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. LopJewelry suggest the Customer to save the tracking number and proof of postage until LopJewelry has received the return.
5.4 As soon as the return reaches LopJewelry warehouse, and has been processed, LopJewelry will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s).
5.5 If the Customer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to LopJewelry, as set forth in 5.1 to 5.4. The Customer can then make a new order.
5.6 LopJewelry can not offer the right of return or exchange of custom/special made orders.
6. WARRANTY AND COMPLAINTS
6.1 The Customer must make a complaint of a defective Product to LopJewelry within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise.
6.2 The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact LopJewelry, as soon as possible after discovering the defect, via e-mail to lopjewelry@gmail.com
7. FORCE MAJEURE
LopJewelry shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. LopJewelry shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and LopJewelry have the rights to cancel the purchase with immediate effect.
8. CHANGES TO THE TERMS AND CONDITIONS
LopJewelry may make changes to the Terms of Conditions from time to time. When these changes are made, LopJewelry will make a new copy of the Terms and Conditions available on its website.
Your continued use of our website after any changes to the Terms and Conditions means you accept the changes.
9. CONTACT INFORMATION
Communication between the Customer and LopJewelry, occurs via e-mail to lopjewelry@gmail.com or by ordinary mail as follows:
LopJewelry
Ginnheimer Landstr. 186
60431 Frankfurt am Main
Germany
Terms and Conditions last updated 2022-04-26
