Return and Exchange

RETURN AND EXCHANGE PROCEDURE FOR ONLINE ORDERS

*According to the law on consumer protection 6502, the product you have purchased; If it is determined that it has not been used within the first 14 days after the invoice date, you can replace it with a different product from the same product group or return it.

*In product exchange/return transactions, specifying the order number along with all the documents given to you at the purchase stage (gift exchange card or invoice, product packaging).  lopjewelry@gmail.com You need to send an e-mail to the address. The process will be started when your e-mail reaches us.

*Our product experts must check that the product to be replaced has not been used.

* Shipping costs for returns and exchanges  belong to the buyer.

*You can send it via the shipping company of your choice,  at your own expense  .
The product to be returned or exchanged; It must be unused and undamaged in its original packaging with the invoice.

*After we receive the product, it will be refunded to your card after checking its compliance with the return conditions. Depending on your bank, it may take a few days for you to see your refund on your card. Your refund will be made in the same way you made your payment.